Q: What is a home warranty?
A: A Global Home USA home warranty is a service contract which helps protect homeowners against the cost of unexpected repairs of their major systems and appliances that break down or malfunction due to normal wear and tear.

Q: What is covered by a Global Home USA home warranty?
A: Regardless of age, make, or model, basic coverage includes the home’s heating, plumbing, electrical system, air and heating systems, water heater and major appliances such as oven, dishwasher, and garbage disposal.  You may find it helpful to examine a sample contract to find specific answers to covered items.

Q: What is not covered by a Global Home USA home warranty?
A: The contract covers all parts, appliances, and systems that are specifically mentioned as covered and excludes all others.  Like all warranties there are some exclusions, please review the sample contract for items not covered, specifically anything listed under Exclusions and Limitations.

Q: Do I need a home inspection to purchase a Global Home USA home warranty?
A: No.  Global Home USA does not require a home inspection to prior to purchasing our home warranty.

Q: When does the coverage begin and how long does the coverage last?
A: While many other national home warranty companies make you wait 30 days before your coverage can begin.  The Global Home USA home warranty coverage begins immediately after the warranty has been purchased and is valid for one year.  However, this policy does not cover items with defects that existed prior to the inception date of coverage.

Q: How does a Global Home USA home warranty benefit me when selling my home?
A: A Global Home USA warranty adds value to the home, making it more attractive to buyers.  With our warranty, you and the home buyer get the peace of mind that comes with knowing you are protected from unexpected, costly repairs.  Another added benefit to the seller is that the new buyer will call us with any problems that may arise, not you.

Q: How can I market a home with the Global Home USA home warranty?
A: Global Home USA allows you to market your home at absolutely no cost to you during the listing period!!! Simply go to our Contact Us page and send us your name and property information. Then tell us you would like to market your home with our home warranty. We will then send you marketing materials directly to your home along with instructions on how to order our home warranty when your home sells. It’s easy, once your home sells you simply come back to our website to complete your order with the exact warranty that you agreed to provide for your Buyer. Detailed ordering instructions will be in your marketing package.

Q: I am buying a new home.  Why would I want a home warranty?
A: Protecting yourself from unplanned expenses is a wise decision, especially when you don’t know how reliable your new appliances and home systems will be.  The Global Home USA warranty covers major operating systems and appliances regardless of age, make, or model.  With Global Home USA, you are covered.

Q: Doesn’t my homeowner’s insurance policy cover repairs?
A: Your homeowner’s insurance usually just covers repairs caused by unexpected events, like damage caused by fire, water, or wind.  A home warranty covers repairs or replaces items that break down due to normal wear and tear.

Q: Can I renew my Global Home USA home warranty?
A: For continued peace of mind, your Global Home USA warranty may be renewed as long as you own your home.  You should be notified prior to the expiration to avoid any gaps in coverage.

Q: My home and appliances are old.  Can I still purchase a Global Home USA home warranty?
A: Absolutely, Global Home USA home warranties protect all single family homes, under 10,000 square feet, regardless of age as long as the items have been properly maintained and are in good working order at the time you purchase the plan.

Q: Who is providing the service on my home repairs?
A: Global Home USA uses licensed and insured contractors in your local area.  All of our service technicians are carefully screened and continuously monitored for quality of service.

Q: Do I have to pay a service fee for each claim I make?
A: You will be required pay a service fee or trade fee each time a new claim is made.  Service fees are very similar to deductibles that you have probable paid in the past to insurance companies any time you made a claim.  Basically, it is a set fee that you must pay each time you have a claim.  With our Platinum Plan, you only pay a nominal $50.00 service fee to the service provider when services are rendered.

Q: Do you offer coverage for condos and multiple units?
A: Special Condo coverage is available for only $365.00, plus options. It provides all the same coverage as our Gold Plan provides for single family homes at a discounted price. For pricing on Condominium homes go to the Coverage & Pricing tab and select pricing for Condo Units. We also offer coverage for Duplex, Triplex, and Fourplex homes. For pricing on Multiple Unit homes go to the Coverage and Pricing tab and select pricing for Multiple Unit Homes.

Q. You offer an option that covers pre-existing conditions.  How is that possible?
A. It is only available for Real Estate Professionals to order for homes that have undergone an inspection.  If an inspector did not make note of any pre-existing conditions to a covered system or appliance, then the item is covered, regardless of how soon a claim may be called in after the home has closed escrow.

Q: Is coverage available in all 50 states?
A: Coverage is available throughout most of the United States and we will be adding more states soon.  Please enter your property information in the Get A Quote section to see if your state qualifies.

Q: Who do I call if I need service?
A: Simply call the Global Home USA claims office at 866-237-4980 and they will handle the rest.

Q: I’m a real estate agent.  How can I order the Global Home USA home warranty? 
A: If you are Real Estate Professional that does not currently have an affiliated business relationship with Global Home USA and would like to place an order for a home warranty, then go to the Real Estate Professional link for pricing and coverage in your area and payment options.  We accept most forms of payments from title/closing companies.

If you are a Real Estate Professional already affiliated with Global Home USA, special benefits and pricing may be available to you, please visit Global Home USA’s affiliated Real Estate Professionals link at:  http://hwassistant.reinsure.com/ where only affiliated business partners may place orders.  You will need to know your ID and Password to order from that site.

Q: Do I have to place an order online or may I place an order by phone?
A: The easiest way to place your order is online from our secure website 24 hours a day/ 7 days a week.  However, you may place your order by phone by calling Global Home USA Warranty Services at 866-673-2201 during normal business hours. 

Q: I have noticed you have another website that does not allow you to order warranties online without an ID or Password, is that a special website?
A: Global Home USA does have another website dedicated to only those Real Estate Professionals that have affiliated business relationships in place with Global Home USA and Warranty Global Group, its administrator.  If you are an affiliated partner with Global Home USA you may go directly to http://hwassistant.reinsure.com/ to order warranties.  You will then be asked identify yourself with your unique ID and Password to continue placing a warranty order.  In some states, special benefits and different pricing packages may apply to our affiliated business partners.

Homeowner's and all other Real Estate Professional, please remain on this website to order the exclusive Global Home USA home warranty.  You will find this website much more informative and user friendly.  Remember, this is the site we designed with you the consumer in mind and is currently the only place you may order the exclusive Global Home USA home warranty.

If you still have some questions, simply call the Global Home USA Warranty Services toll free number at 866-673-2201.  You will be greeted by a friendly Global Home Warranty Service Representative that can answer all your questions and handle placing your order.

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